※ Wireless charging is only supported in certain Galaxy models, and wireless charging pads are sold separately. 01. Tap ‘See more’ to go to Settings 03. Charging may be slowed if the cable is not properly connected to the USB port, if the connector pin is altered due to long periods of use or Charging may be slowed if the cable is not properly connected to the USB port, Device overheating while wireless charging.

If the temperature in your environment is too high or too low, the device’s safeguard could slow down its charging. Use an authentic Samsung charging cable and plug.

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If the device is charged with its case on, it may overheat due to confined space. If fast charging is not working, check your settings to see if the fast charging option is enabled. If the battery is completely depleted, the power will not turn on immediately even if the charger is connected. For wireless charging, if there is a foreign object located between the device and the charger, the charging may be slowed. Do you have any questions or issues charging your device? Please take note of the revised operating hours for all our Service Centres during this period: Is your phone charging slowly or not charging at all? Do you have any questions or issues related to charging your device? Both the device and the charger can rise in temperature while charging.

For best results, we recommend using an authentic Samsung charger. check your smartphone’s supported charging features, ※ ‘Fast cable charging’ and ‘fast wireless charging’ should require a charger, cable and accessories that support the function. Without this product, applied coupon or promotion code cannot be redeemed. Whether your product is in warranty or out of warranty, we're here to help.

By ticking this box, I accept Samsung Service Updates, including : Is your phone charging slowly or not charging at all? Try charging in a cooler environment. If the USB port corrodes, visit your nearest service centre for device repair. This site uses cookies. We recommend that you have it replaced. Code not valid with this product

Find more about 'Tips for battery charging and how to make your battery last longer' with Samsung Support. Resume charging after removing the case. Under ‘Charging’ category located at the bottom, check if ‘Fast cable charging’ and/or ‘Fast wireless charging’ is enabled. The device may overheat if you started charging without closing certain apps. In fact, if multiple apps are running simultaneously or connect to other devices, which consume more energy than what is being charged, the battery may deplete. Resume charging once the device has cooled down.

If charged in a hot environment, such as inside a car on a hot summer day, additional heat may result in overheating. If the USB port corrodes, visit your nearest service centre for device repair. If there is a foreign object stuck inside the USB port or the cable, the device’s safeguard may shut off charging for its protection. If there is any foreign object stuck inside the USB port or the cable, the device’s safeguard may shut off charging for its protection.

Check for any foreign metallic or magnetic objects located between the device and the charger, remove the object, and separate the device from the charger. If there is any moisture detected inside the USB port or the cable, the device’s safeguard will notify you that moisture is detected and will shut off charging.

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